Our Refund Policy
Donations
We cherish every donation and work hard to ensure every dollar is put to work helping others quickly. When we receive your donation, we believe it was your full intention to support our efforts to meet our patients and their family’s unmet needs. Because the HeartBrothers Foundation puts all donations to work quickly, we do not offer refunds on any donations or any donations made in receipt of gift items.
If the HeartBrothers Foundation offers a gift with a donation and there is a choice of gifts, please choose carefully. We do not give refunds if you change your mind or make a wrong decision.
Purchased Goods
The HeartBrothers Foundation may offer, from time-to-time, goods for purchase where a percent of the goods purchased will go help support the Foundation’s efforts. In such cases, goods that are faulty, wrongly described, different from the sample shown to you, or don’t do what they are supposed to do, you will be able to choose between a refund, exchange or credit. These goods will be clearly marked as such and will be considered purchased goods and will not be considered a donation or eligible for tax deduction.
Purchased Event Tickets
The HeartBrothers Foundation may offer, from time to time, tickets for fundraising events where a percentage of the event donation will go help support the Foundation’s efforts. In such cases, when we receive your event donation, we believe it was your full intention to support our efforts to meet our patients and their family’s unmet needs. Because the HeartBrothers Foundation put all donations to work quickly, we do not offer refunds on any donations or any donations made for events. The ticket may be transferred to another designated attendee. Please notify the HeartBrothers Foundation of this transfer at us@heartbrothers.org.
Please Note: Refunds, exchanges or credit note will not be offered on items that have been damaged or worn.
Please retain your receipt for proof of purchase.